We're Listening
Grievance
Grievance
redressal.
Committed to fair, transparent and prompt service. Here's how to raise a concern and how we handle it.
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Step Process
Redressal Procedure
1
Raise It at the Branch
Speak with the Branch Manager or submit a written complaint at the branch counter.
2
Acknowledgement
Your complaint is logged and acknowledged.
3
Investigation & Resolution
The Grievance Redressal Officer reviews the matter and aims to resolve it.
4
Escalation
If you're not satisfied with the resolution, the matter can be escalated as per the table alongside.